1. Quality Guarantee
Every batch of Wintex Lubricants product is manufactured and tested in our ISO 9001:2015 certified facility. Each dispatch includes a Certificate of Analysis (CoA) with tested parameters including viscosity, flash point, pour point, and other relevant specifications.
We guarantee that our products meet the specifications stated in the corresponding Technical Data Sheet (TDS) at the time of dispatch.
2. Eligible Returns
Returns may be initiated under the following conditions:
- Quality deviation: Product does not meet specifications stated in the TDS/CoA
- Wrong product: Incorrect product or grade shipped
- Damaged packaging: Leaking, damaged, or contaminated containers received
- Quantity discrepancy: Significant shortage in delivered quantity
3. Non-Eligible Returns
The following are not eligible for return or refund:
- Products opened or partially used (unless for quality testing)
- Products stored improperly after delivery (e.g., exposed to extreme heat, water, or contaminants)
- Custom-blended or specially formulated products made to buyer specifications
- Claims raised more than 15 days after delivery
4. Return Process
- Report the issue within 7 business days of delivery by contacting our sales team via email or phone.
- Provide documentation: Share photos of the product/packaging, batch number, invoice number, and a description of the issue.
- Quality investigation: Our quality team will review the claim and may request a sample for lab re-testing.
- Resolution: Upon validation, we will offer a replacement batch, credit note, or full refund at our discretion.
5. Refund Timeline
Approved refunds are processed within 10-15 business days via the original payment method or bank transfer (NEFT/RTGS).
6. Contact for Returns
To initiate a return or quality claim, contact us:
- Email: sales@wintexlubricants.com
- Phone: +91 99587 37378
- Include your invoice number and batch number in all communications.